F.A.Q
what is your shipping method?
We offer sea freight, air freight and courier delivery. We can follow your preferred trade term.
Could you please advise if you support credit terms?
At present, we do not offer credit terms for new customers. We accept T/T in advance. After long-term stable cooperation, we can review the possibility of credit terms.
Could you please tell us about your after-sales service policy?
We provide after-sales support for quality defects. If any quality problem occurs during the warranty period, please send photos or videos of the defective products for verification. We will negotiate a proper solution such as replacement or technical guidance.
Do you charge for samples?
Samples are charged, but the sample cost can be deducted from your formal bulk order when the order quantity meets our requirement.
What is your MOQ?
In principle, the MOQ is no less than 100 pieces, which can be negotiated case by case.
Can all products be customized?
Yes. If you have relevant drawings, you may send them to us.But customization has strict requirements on order quantity.
Could you help select products?
Sure. Please tell us your usage scenario, required power and budget, and we will recommend suitable products for you.
Can you assist me with lighting requirements for other industries?
Sure, we can. Kindly tell us your industry and lighting requirements, we will provide professional suggestions.
What kind of one-stop services can you provide?
We provide one-stop shipping service for lighting products sourced in China, including product consolidation, inspection and delivery arrangement.It greatly saves customers' time on communication and waiting.